1. Order Processing
All orders are processed within 1–2 business days after successful payment confirmation. Orders are not processed on Sundays or public holidays.
2. Shipping Time
Delivery typically takes 3–7 business days depending on your location. Remote or rural areas may take longer.
3. Shipping Charges
Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your order.
4. Order Tracking
Once your order is shipped, you will receive a tracking ID via email or SMS to monitor your delivery status.
5. Delivery Delays
While we strive to deliver on time, delays may occur due to weather conditions, courier issues, or unforeseen circumstances. Snoofy is not liable for such delays.
6. Incorrect Address
Please ensure your shipping details are accurate. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
7. Delivery Attempts
Our delivery partners will attempt delivery multiple times. If the package is undelivered, it may be returned to us.
8. Damaged Packages
If your package arrives damaged, please do not accept it and contact us immediately with proof so we can assist you.
9. Lost Shipments
In rare cases of lost shipments, we will coordinate with the courier partner and provide a resolution after investigation.
10. Contact Us
1. Order Processing
All orders are processed within 1–2 business days after successful payment confirmation. Orders are not processed on Sundays or public holidays.
2. Shipping Time
Delivery typically takes 3–7 business days depending on your location. Remote or rural areas may take longer.
3. Shipping Charges
Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your order.
4. Order Tracking
Once your order is shipped, you will receive a tracking ID via email or SMS to monitor your delivery status.
5. Delivery Delays
While we strive to deliver on time, delays may occur due to weather conditions, courier issues, or unforeseen circumstances. Snoofy is not liable for such delays.
6. Incorrect Address
Please ensure your shipping details are accurate. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
7. Delivery Attempts
Our delivery partners will attempt delivery multiple times. If the package is undelivered, it may be returned to us.
8. Damaged Packages
If your package arrives damaged, please do not accept it and contact us immediately with proof so we can assist you.
9. Lost Shipments
In rare cases of lost shipments, we will coordinate with the courier partner and provide a resolution after investigation.
10. Contact Us
For any shipping-related queries, please contact our support team.