1. Eligibility for Returns
Returns are accepted only for unused and unopened dog chew products in their original packaging. Due to hygiene and safety reasons, opened or used items cannot be returned.
2. Return Request Timeline
Customers must request a return within 3–5 days of delivery. Requests made after this period may not be accepted.
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos as proof. We will arrange a replacement or refund after verification.
4. Refund Process
Once the returned product is received and inspected, the refund will be processed within 5–7 business days. Refunds will be credited to the original payment method.
5. Non-Refundable Items
Opened, used, or partially consumed dog chew products are not eligible for return or refund. Products purchased on clearance or special discounts may also be non-refundable.
6. Cancellation Policy
Orders can be canceled only before they are shipped. Once shipped, cancellations are not allowed.
7. Shipping Charges
Shipping charges are non-refundable. In case of returns not due to our error, return shipping costs will be borne by the customer.
8. Exchange Policy
We offer exchanges only for damaged or incorrect items, subject to availability. The Exchange products will be delivered with in 3- 7 days.
9. Processing Delays
Refund timelines may vary depending on your bank or payment provider. Snoofy is not responsible for delays caused by third-party payment services.
10. Contact Us
For any return or refund-related queries, please contact our support team